# 预订房间
Good afternoon, Friendship Hotel.
下午好，这里是友谊宾馆。
Hello, I'd like to reserve a room, please.
你好，我想预订一个房间。
Just one moment, sir.
请稍候，先生。
I'll transfer you to the reservation desk.
我给您转到预约处。
Oh, thank you.
哦，谢谢。
Reservations, may I help you?
预约处，请讲。
Yes, I'd like to reserve a room.
我想预订一间客房。
What kind of room, sir?
什么样的房间，先生？
A single room.
一间单人房。
Do you have any vacancies for the night of the fourth?
你们四号晚上有空房吗？
Let's see. Yes, we do.
我来查查看，有空房。
May I have your name, please?
请问先生贵姓？
My last name is Lu, and my first name is Hua-dong.
我姓卢，我的名字是华东。
Will you be paying in cash or with a credit card?
您打算付现金还是信用卡？
With a card.
用信用卡。
You are on the West Third-ring Road, aren't you?
你们是在西三环上吧？
Yes, we are. It's very easy to find.
是的，这里很容易找到。
What is the rate of a single room for one day?
一间单人房多少钱一天？
Are there any double rooms for 200 dollars a day?
200 美元左右一天的双人房有没有？
Do all the hotels have the same price around here?
附近的旅馆都是这个价吗？
This is the lowest price.
这已是最低价。
Is the child free of charge?
小孩可以免费吗？
This is registration card. Please fill it out.
这是旅客登记簿，请填一下。
I'd like to reserve a twin room, from May 1st to May 5th.
我想订一间双人房，从五月一日到五月五日。
We just have one room left.
正好还有一间。
# 入住
Good afternoon. May I help you?
下午好，请问有什么事吗？
Good afternoon. I have a reservation.
下午好，我在这儿订了房间。
What's your name, sir?
请问您贵姓？
My last name is Lu.
我姓卢。
Would you spell that, please?
怎么拼写呢？
OK. L-U
好的，L-U
Huadong... Huadong Lu. A double throush the 9th.
华东... 华东卢，一间双人房住到九号。
I think it's a single.
我想是单人间。
I'm sorry. That's our mistake.
抱歉，这是我们的错。
Would you fill out this form, please?
请您填一下表好吗？
Can I see the room?
我能看一下房间吗？
Can I see the next one?
我能看一下旁边那一间吗？
OK, I'll take you there right away.
可以，马上带您去。
I'll stay here if it is OK.
如果合适我就住下。
Your room number is 103.
您的房间号是 103。
Can I have a room facing the sea?
我可以要一间朝海的房间吗？
This room has good scenery.
这个房间看到的景色不错。
This room has enough sunshine because of facing the south.
这个房间朝南，阳光充足。
This room is a bit better than that one.
这间比那间好一些。
I'd like to change another one.
我想换一间。
# 询问服务
This is the hotel directory.
这是旅馆服务指南。
Is there laundry service?
有洗衣服务吗？
Sure. You can use this bag for laundry or for dry cleaning.
当然有，水洗或干洗都可以用这个袋子。
What do I do?
怎么用法？
Put your clothes in the bag, and fill out the form.
把衣物放进袋子里，填好表格。
Put your name, room number, kind of service and the number of items.
写上你的姓名、房间号、所需服务种类以及衣物件数。
Be sure to put the form in the bag.
别忘了把表放进袋子里。
How long does it take?
要多长时间洗好？
Regular service is 24 hours.
普通服务为 24 小时。
We also offer same-day service.
我们也有当日取服务。
There's a 50 percent additional charge for same-day service.
当日取要收 50% 的加急费。
Where should I put the bag?
我该把袋子放在哪？
Just call the housekeeper and someone will pick up the bag.
给客房服务员打个电话就会有人来取。
Leave it on the bed if you're going to go out.
你如果出门就把袋子放在床上。
What is the housekeeper's number?
客房服务员的电话号码是多少？
The housekeeper's number is "6".
客房服务员的号码是 “6”。
I see. Thank you.
我知道了，谢谢。
Room service. May I help you?
客房服务部，请问有什么可以帮您？
This is Room 201.
我是 201 房间。
I'd like to order a seafood salad and chicken sandwich.
我想点一份海鲜沙拉和一份鸡肉三明治。
Which dressing would you like?
您要哪种调味酱？
What kind of dressing do you have?
都有哪几种？
We have French, Italian, and Swiss dressing.
有法式、意大利式和瑞士调味酱。
What do you recommend?
你推荐哪一种？
I'd recommend the Italian.
我给您推荐意大利式。
OK, I'll have that.
好的，我就要意大利式的吧。
And anything to drink, sir?
要不要喝点儿什么，先生？
Well, how about a cup of coke?
那就来一杯可乐吧。
All right. Is that all, sir?
行，就要这些吗？
Yes, that will be all.
就这些。
How long will that take?
要多久可以送来？
We're rather busy right now.
我们现在正好比较忙。
It will take about 30 minutes at most.
最多要半个小时。
30 minutes? Is it really going to take that long?
半个小时？真的要等那么久吗？
I'm afraid so.
恐怕是的。
Well, I guess I have no choice.
看来我没有办法只好等了。
Please wake me up at five tomorrow morning.
请明早五点叫醒我。
Would you please bring me a map of the city?
请给我一张市区交通地图。
Do you have any mail for me? My name is Tom.
请问有我的信件吗？我叫汤姆。
Can I leave my valuables here?
我可以把贵重物品放在这里吗？
# 结账退房
Good morning.
早上好。
Good morning. I'd like to check out.
早上好，我要退房。
All right. Room 202?
好的，是 202 房间吧？
Were there any room service charges this morning?
今天早上您有没有签付什么客房服务的费用？
No. Just dinner last night.
没有，只有昨天的晚餐。
I'll have your bill for you in just a minute.
我马上就给您备好账单。
Here you are, sir. Would you check the charges?
先生，给您。请您核对一下费用。
What's this for?
这是什么费用？
These are telephone charges. Two long-distance calls to Guangzhou.
这是电话费，给广州打的两个长途电话。
This is incorrect. I didn't make any calls.
这里有错，我没打过电话。
Can you check it again?
请你再查一下好吗？
Certainly. Is everything else correct?
可以，其他都对吗？
Yes, everything else is correct.
其他费用都对。
I'll check on the telephone charges. Just one minute.
我来核对一下电话费，请稍候。
Sorry, sir. Those telephone charges were for another room.
对不起，先生。电话费是另一个房间的。
We'll remove them from your bill right now.
我们马上给您删除。
Thank you. How much is it now?
谢谢，那现在是多少钱？
That's 650 yuan for the room.
房费是 650 元。
And 320 yuan for the meal and drink.
餐饮是 320 元。
With service charge, the total is 1000 yuan.
加上服务费，一共是 1000 元。
Would you sign here, please?
请在这儿签字？
All right. I'll pay in cash.
好的，我付现金。
May I pay with a traveler's check?
我可以用旅行支票付款吗？
Your service is excellent.
你们的服务很好。
